Student Services

Institute Calendar and Term Schedule

CGI operates continuously with terms beginning throughout the year. Spring I, II, and Fall courses are twelve (12) weeks and the Summer term is six (6) weeks in length. A minimum of a two (2) week break is scheduled between each term. All United States federal government holidays will be observed, and classes will not be in session nor will assignments be due on those dates.

Religious Holidays and Observances

CGI respects and honors the religion and cultural traditions of our diverse students. CGI faculty members work with students to accommodate reasonable deadline extensions so that students can observe holidays and cultural traditions. It is the responsibility of the student to communicate the need for flexibility with due dates or other deadlines for assignments, tests, etc. due to a religious or cultural observance not already part of a planned holiday break for the program.

Institute Calendar

The “year at a glance” calendar shows all term start and end dates. The most up-to-date version of the CGI calendar can be found on the Academic Calendar webpage.

Specific course assignment deadlines are provided for each course by the faculty and listed in the corresponding course syllabi.

Academic Advising

CGI Academic Advising program supports degree seeking students’ academic success and degree completion. Advisors are assigned to students upon admission to CGI.

Advisors work with the Operations Department and each student collaboratively from admission through graduation, advising each on their academic performance, helping to navigate institutional structures, and connecting the student with resources to support educational and professional performance and research.

Mentorship Program

CGI’s Mentorship Program is run through the Academic Advisors. Academic Academic Advisors provide degree seeking students with support and resources during their time in the degree program, ultimately helping to make the student experience more successful and satisfying. Benefits of the program include:

• Assistance with the transition after graduation
• Improvement project implementation support at work
• Support during difficult times
• Guidance and advice

Mentoring is a developmental partnership through which one person shares knowledge, skills, information and perspective to foster the personal and professional growth of someone else. The power of mentoring is that it creates a one-of-a-kind opportunity for collaboration, goal achievement and problem-solving.

Culminating Project  – DBH Students Only

All students complete a Culminating Project, which is an applied integrated care project demonstrating innovation in the field and respond creatively and competently to the needs of rapidly-evolving patient populations and healthcare environments.

Doctor of Behavioral Health (DBH) Program’s Three Pillars

1. Medical Literacy
2. Integrated Behavioral Health Interventions
3. Entrepreneurship

In addition to the DBH programs three pillars, the culminating projects also aligns with the Nine Pillars of Integrated Care as designed by the International Foundation for Integrated Care (IFIC).

IFIC’s Nine Pillars of Integrated Care

1. Shared values and vision
2. Population health and local context
3. People as partners in care
4. Resilient communities and new alliances
5. Workforce capacity and capability
6. System wide governance and leadership
7. Digital solutions
8. Aligned payment systems
9. Transparency of progress, results and impact

Selecting the Culminating Project Topic

Culminating Projects extend the work of the candidate’s profession into emerging fields of inquiry which address contemporary issues. The candidate is encouraged to select an integrated care topic that falls within the scope of the student’s expertise, interests, and career objectives.

Students are required to answer the following prompts as they consider their topic of choice:

1. How is this integrated care? (see IFIC 9 principles)
2. Values and vision
3. Population health and local context
4. People as partners
5. Resilient communities and alliances/partnerships
6. Workforce capacity and capability
7. System wide governance and leadership
8. Digital solutions
9. Aligned payment systems
10. Transparency of progress, results, and impact
11. How are people involved as partners? (see Principles of Co-Design)
12. What is the current level of integration and what level does your project aim to move to? (see SAMHSA/NatCon framework and finance resources)

Culminating Project Resources and the Institutional Review Board (IRB)

All students at CGI are required to comply with the ethical standards for conducting research. All candidates seeking to publish research with human subjects are required to submit an Institutional Review Board (IRB) application to CGI’s IRB Committee. Approval of the official IRB application must be received from the IRB prior to any data collection. IRB guidelines and resources can be found in the Culminating Project course.
Not all Culminating Projects require IRB approval. The “Common Rule” (45 CFR 46 subpart A) defines a set of research activities that may be exempt from its purview, unless otherwise required by Department or Agency heads. Exempt research has very little, if any, associated risk.

If students are conducting research with their hospital or organization, they may be required to get approval from an external IRB. CGI’s CP committee partners with UNM for any escalated IRB requests or needs in student projects.In such cases, the CP committee will assist the student in preparing for that process to the extent possible. Students are responsible for providing documentation on the process and contact information to the CP committee as needed for any assistance requested with an external IRB.

The CP Instructor, IRB Director, and candidate will determine whether a submitted Culminating Project meets the requirements for exemption from IRB review. If the Culminating Project does not meet criteria for exemption, the candidate will be notified and the project will require resubmission for either expedited review or review by the full IRB.

Institutional Review Board Process

The Institutional Review Board process is as follows: 

1. The student reviews the CGI IRB Decision Tree and IRB Submission Checklist and Researcher Handbook in the DBH 9101 course. 
2. The student works with the course instructor to come to a decision about whether their project involves human participants research. 
3. If an IRB application is not required, students will be notified in writing via email. 
4. If an IRB application is required, students will complete and submit the required application to the course instructor, receive and implement feedback, and finally submit the application to the IRB. All IRB forms and templates are available at cgi.edu/irb 

***NOTE*** if your project requires IRB approval, you CANNOT begin your study without IRB approval – no data may be collected until you have approval. 

1. The application is reviewed by the IRB. The IRB may send questions back to the student about the project for or request further information before approving. Once all information has been received, the IRB will make a final decision that will be communicated to the student.
   1. The IRB process has three stages: In-take, Pre-review, and IRB Review. 
      1. In-Take: The submission is reviewed by the CP course instructor to ensure your application contains the minimum required documents as noted in the checklist. If it does, it is approved and sent to Pre-Review. 
      2. Pre-Review: The IRB will review your submission and notify you of questions or concerns that must be addressed prior to approval. Your job is to address each of the questions, to discuss these with your CP course instructor, or to contact the IRB with questions or for more information. Once you’ve addressed all the issues, the submission will be sent for IRB Review. 
      3. IRB Review: Your submission will be scheduled for IRB Review. The IRB will review your submission, and they will send you an email noting the result and determination. Possible determinations include: 
         1. Approved – begin/continue the project or proceed with the proposed changes; 
         2. Exempt (for federally funded projects only) – begin/continue the project or proceed with the proposed changes; 
         3. Modifications Required – specific changes must be made or more information is required before approval; If you receive a modifications required letter, you CANNOT begin the research until you respond and the response is reviewed and approved. 
         4. Disapproved – the research cannot be conducted as submitted. 
2. This process varies in time frame. If the student is diligent and responsive to communications and is quick to contact the CP instructor and/or the IRB with questions, students should be able to get through the process in 30 days or less. If students are disorganized and do not do well with implementing feedback, it may take longer. Keys to success are checking & responding to emails, appropriate and adaptive responses to clarifications, and communication with CP instructor and IRB.

IRB Fees

See the Books And Fees section of the Tuition page for information on IRB related fees.

Library

Available to students remotely, CGI’s state-of-the-art online library, Cummings Online Resources (CORE) has an extensive, integrated online collection of evidence-based resources.

Accessed via CGI’s website, CORE’s online collection includes tens of thousands of full-text journals and online reference works, providing students and faculty with access to e-Journals and databases seamlessly through online search engines.

CORE is committed to supporting the academic research needs of students, faculty and staff. The CORE Library and its Librarian deliver this support and aim to fulfill the mission of Cummings by helping students and faculty to discover, acquire, adapt, and innovate with information, in addition to teaching information literacy skills that assist students to interpret, use, and share what they learn.

Library services include the following:

• Research Databases – Access to databases containing thousands of journals, magazines, newspapers, and other information resources in the fields of health, medicine, psychology, and business.
• Research Assistance – The CORE Librarian is available to help students with research projects and assignments. Students may book an appointment with the CORE
• Librarian on the library’s website.
  Library Tutorials – Pre-recorded user guide videos and tutorials are available on the CORE website. The tutorials provide in-depth information about using CORE resources and services. Students are strongly encouraged to view a CORE tutorial prior to beginning coursework.
• Library Hours – The library’s resources are available 24 hours a day, 7 days a week.

For more information on the CORE Library and its services, please visit the library’s website: http://azhin.org/cummings.

Reading and Writing Support

In support of its students, CGI offers a comprehensive Writing Center aimed at promoting the development of scholarly writing skills. Students can receive assistance with brainstorming ideas for upcoming ideas, developing an outline, synthesizing their research, and much more. Detailed feedback on drafts of written assignments is also offered. All meetings take place virtually on Zoom between the student and CGI’s Writing Coach. This is a no additional cost service offered to all enrolled students. Students can request an appointment, via email at writing@cgi.edu, on their own or they may be referred by a faculty member.

International Student Academic Accommodations

CGI administrative staff and faculty will ensure fairness in access and engagement with course resources and assignments for students enrolled from outside North American time zones.

CGI staff interacting with students from outside North America are required to make themselves available at least once a week outside North American academic and business hours (i.e., 7:00 am to 8:00 pm) to call or videoconference with students related to admissions, enrollment, and academic business.

The Program Director is responsible for ensuring that all coursework can be accessed and completed successfully without having to attend a synchronous webinar in a North American time zone. The Program Director is required to review all course activities and to work with instructors and instructional designers to ensure that students enrolled from time zones outside North America can successfully complete course activities without having to attend a synchronous activity that is outside normal business or academic hours in their time zone (from 7:00 am to 9:00 pm). The Program Director is required to monitor student progress with the Retention Team, and to respond in a timely manner (i.e., within 72 hours) to requests for accommodation due to time zone constraints from students.

Faculty Members are required to select one time in the early morning and one time in the evening in North American time zones that enrolled students can choose from to attend synchronous webinars, office hours, or to engage in any other required synchronous course related activities. Faculty members are responsible for ensuring that all course activities can be completed in an asynchronous manner for students located outside the North American time zones.

Enrolled students are required to engage, either synchronously or asynchronously, in all required course activities. Students who encounter difficulties engaging in course activities due to time zone constraints are required to report this first via email to their course instructor(s) and to request an alternative activity with a cc to the Program Director.

The Student Advocacy and Assistance service at CGI guides degree seeking and non-degree seeking students in resolving educational, personal, and other academic impediments toward successful completion of their academic goals. The purpose of this service is to empower students to overcome obstacles to their growth both inside and outside the classroom by providing students with resources to make informed decisions and take a proactive role in the resolution process so that they may maintain progress toward earning a degree.

Student Advocacy and Assistance strives to make appropriate referrals and contacts to help address students’ personal concerns and negotiate through the various administrative options available to them as a student of CGI. Student Advocacy and Assistance can help students define the problem and find the best resources to address their concerns during difficult times. Some of the possible means for resolving educational barriers and difficulties include:

• Absence Letters
• Course Incomplete
• Course Withdrawal
• Compassionate Withdrawal
• Medical Withdrawal

The Student Advocacy and Assistance is managed by a licensed counseling professional who also serves as a student Advisor. Currently, the service is under the scope of the Program Director, who is trained to protect student confidentiality and to provide appropriate referrals in alignment with the goals of this student service. In the event that a student discloses intent to harm oneself or others, the Program Director adheres to a mandatory reporting policy, which entails contacting the mobile crisis team(s) local to the student for assistance.

CGI invites all degree program graduates to become a member of its Social Media alumni groups. These groups allow networking amongst alumni.

Facebook Alumni Group

LinkedIn Alumni Group

All degree program alumni are invited to send updates related to their careers to be included in the monthly Biodyne Mindset newsletter by emailing info@cgi.edu.

Cummings Graduate Institute is pleased to offer career guidance and resources to all Doctor of Behavioral Health students. Whether you aim to move into a new role, advance into a promotion, or shift careers or employers, we are here to help our students prepare and leap confidently into the next level of your career. Visit the Career Services page for

Visit the Career Services page.

CGI is committed to helping veteran, active-duty, guard and reserve personnel achieve their education goals and maximize military education benefits. When transitioning into graduate student life, veterans may feel limited in their academic options due to family, career or other location obstacles that may restrict them from attending courses on campus. This is where CGI can help. As CGI is a 100% online institution, our “Center for Student Veterans & Military Connected Students” is an online space we create on our website to host any veteran supportive information and needs. In addition to our online center, we do have shared space in our new facility that veteran students are welcome to use if they need to have a space in an in person office setting. But as 100% of our students are online and a majority are located outside of Arizona, we created the online Center for Veterans to be inclusive of our in-state and out of state students.

CGI honors Air Force benefits, Army benefits, Coast Guard benefits, Marine Corps benefits, and Navy benefits as well as military spouse benefits. It is our ultimate goal to give service-members the opportunity to receive life-changing healthcare career training.

When transitioning into graduate student life, veterans may feel limited in their academic options due to family, career or other location obstacles that may restrict them from attending courses on campus. This is where CGI can help. Those who need a more flexible schedule to complete their education can find it here at CGI.

CGI strives to provide online students with the same resources as their on-campus peers. Students enrolled in CGI online courses should expect to have access to resources such as writing support, academic advising, counseling and veteran-specific resources.

To learn more visit the Center for Student Veterans & Military-Connected Students page.

8 Keys to Veterans’ Success

CGI is proud to be a signatory to the 8 Keys of Veterans’ Success through the Department of Education. CGI is committed to implement the promising practices outlined in the 8 Keys, as follows:

1. Create a culture of trust and connectedness across the campus community to promote well-being and success.
2. Ensure consistent and sustained support from campus leadership.
3. Implement an early alert system to ensure all veterans receive academic, career, and financial advice before challenges become overwhelming.
4. Coordinate and centralize campus efforts for all veterans, together with the creation of a designated space for them (even if limited in size).
5. Collaborate with local communities and organizations, including government agencies, to align and coordinate various services for veterans.
6. Utilize a uniform set of data tools to collect and track information, including demographics, retention, and degree completion.
7. Provide comprehensive professional development for faculty and staff on issues and challenges unique to veterans.
8. Develop systems that ensure sustainability of effective practices for veterans.

CGI is committed to integrating institutional objectives in innovative ways to demonstrate excellence, access, and impact in online programs. When an issue is brought to CGI’s attention, CGI will take appropriate action to seek resolution internally. Students are encouraged to pursue CGI’s internal grievance procedures found in this catalog for any complaints before contacting external sources for resolution.

If a complaint cannot be resolved by CGI, students residing in Arizona may contact the Arizona State Board for Private Postsecondary Education (contact information following the Grievance section). Students residing outside Arizona may also file a complaint with their state of permanent residence.

If a complaint cannot be resolved by CGI, students residing outside of Arizona need to contact their local State Board Agencies.

View the student complaints and grievance policies, procedures, and forms.

CGI does not discriminate based on disability. CGI is committed to compliance with Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990, and all other applicable laws prohibiting disability discrimination.

Admitted or enrolled students who believe they have a current and essential need for disability accommodations are responsible for registering with and requesting accommodations through CGI. The student must provide CGI with qualifying disability documentation verifying the nature and extent of the disability prior to receiving any accommodations. CGI will make every effort to provide reasonable accommodations for qualified students with disabilities.

Eligibility

The Americans with Disabilities Act as amended (ADAAA) 2008 provides comprehensive Civil Rights protection and is designed to remove barriers which prevent persons with disabilities from accessing the same educational and employment opportunities as persons without disabilities. The law also provides access to public accommodations, state and local government services, transportation, and telecommunications. The Americans with Disabilities Act also prohibits discrimination against a qualified individual with a disability with regard to admission to educational institutions or vocational training programs (public or private); employee compensation; job training; and other terms, conditions and privileges of employment.

Definition of a Disability

The Definition of Disability is provided in the Americans with Disabilities Act Amendments of 2008, Section 4. An individual with a disability is defined in the act as someone who has “a physical or mental impairment that substantially limits one or more major life activities; has a record of such an impairment; or is regarded as having such an impairment.” The regulations define “physical or mental impairment” as any physiological disorder or condition, cosmetic disfigurement, or anatomical loss affecting one or more body systems, such as neurological, musculoskeletal, special sense organs, respiratory (including speech organs), cardiovascular, reproductive, digestive, genitourinary, immune, circulatory, hemic, lymphatic, skin, and endocrine. The regulations also cover any mental or psychological disorder, such as intellectual disability (formerly termed mental retardation), organic brain syndrome, emotional or mental illness and specific learning disabilities.

Notes

Individuals who are current illegal users of drugs are not protected under the ADA. The legal use of a controlled substance under medical perspective is permitted. Addiction is considered a disability. A person who is addicted to drugs, but is not actively using drugs, is considered a person with a disability and is protected by the law. Alcohol is not considered a controlled substance.

No Requirement for Citizenship

The Americans with Disabilities Act covers all persons with disabilities in the United States, whether or not they are citizens and without regard to racial or ethnic origin.

Reasonable Accommodation

Reasonable accommodation is the provision of an auxiliary aid, or modification to the course or program which will allow access to the job duties, the educational process, program and degree, or activity. The Americans with Disabilities Act requires an institution of higher education to provide reasonable accommodations to a qualified individual with a disability provided that accommodation does not create an undue hardship. Some examples of reasonable accommodation are making existing facilities readily accessible to and usable by persons with disabilities; flexible timeline for program completion; acquisition or modification of equipment or devices; appropriate adjustment or modification of examinations or policies; the provision of qualified readers, note takers, and/or sign language interpreters; provision of alternative print formats.

Accommodation Request Process

CGI is dedicated to serving degree seeking and non-degree students with disabilities by providing reasonable accommodations for everyone to be successful in furthering their education at this institution. Students with disabilities are encouraged to disclose and submit a Disability Notification and Accommodation Form at least/minimum of two (2) weeks before the start date of classes or immediately after diagnosis. In addition, registration with Disability Services may take place at any point during the term. Once the student has provided the appropriate documentation, the accommodations can be instituted. A student may choose to attempt a class without accommodations and to self-identify later in the process. However, if the student opts for this approach, any grades that have been earned without the use of accommodations remain as published. Once a student identifies they need an accommodation, they should follow the following steps:

1. If a student believes they are in need of a disability accommodation plan, the student should fill out a Disability Notification and Accommodation Form on the Student Form Page.
2. The student must provide CGI with qualifying disability documentation verifying the nature and extent of the disability prior to receiving any accommodations.
3. The Operations Department will receive the request and will work with the Program Director and Curriculum Team to review the accommodation request and documentation submitted and provide accommodations options for the student.
4. Once a plan is developed, the Operations Department will send the drafted plan to the student to review and final approve.
5. Once approved by the student, the Operations Department will send the plan out for electronic signatures.
6. The plan is then uploaded to the student’s student information system in a private section on their student information account.
7. The plan is then sent by the Operations Team to faculty at the start of each term depending on which courses the student is enrolled in for the term.

Cummings Graduate Institute expects students to pursue the Mission, Vision, and Values of the Institute in their work with colleagues, faculty, and staff, as well as in their work in their local communities. Doctors of Behavioral Health and non-degree certificate graduates possess great power and great responsibility for improving healthcare for the greater good. As such, students are expected to live true to professional codes of ethics for behavioral health providers as well as for healthcare quality professionals.

Behavior deemed to be in violation of the CGI Mission, Vision, and Values, or in violation of professional codes of conduct will be subject to review by the Student Disciplinary Committee, and may result in dismissal from CGI.

Students are required to maintain communication with all Administrative and/or Faculty members at Cummings Graduate Institute. They are expected to enter into their online classrooms and actively participate as members of the course. They are expected to return all communication for Administrative and/or Faculty members within forty-eight (48) hours of initial contact. Cummings Graduate Institutes uses email, phone, and text messaging as official forms of institute communication. Students disclose their preferred method of communication in their signed Enrollment Agreement. Students opt-in or out to text messaging via Populi, the student information system. Students are required to use their designated Cummings Graduate Institute email for all email correspondence.

Academic Performance Grades

Grades are based on the faculty member’s academic judgment that the student has demonstrated a specified level of performance based on objective and subjective grading rubrics, such as papers, presentations, assignments, examinations, projects, and discussions. Students are graded according to their individual performance in the course and not on a curve. Students are not compared with each other to determine a grade or performance ranking. Criteria for awarding grades for achievement may include, but are not limited to, the following:

• Preparation of assignments, including accuracy, clarity and promptness
• Quality of Contribution to faculty member-student discussions
• Demonstrated knowledge of concepts on exams, papers, assignments, etc.
• Application of skills and principles to new and real-life situations
• Organization, presentation and professionalism of written and oral reports
• Originality and reasoning ability demonstrated in working through assignments

Grade points are assigned to each of the following grades as indicated and used to calculate a Cumulative Grade Point Average (CGPA) for each student:

Grading Scale

Pass/Fail Grades

Certain courses use a Pass/Fail Grading Scale. Any course using the Pass/Fail Grading Scale will note the grading scale in the syllabus. The faculty overseeing the course determines all final grades. The pass or fail grade will be based on a balance evaluation of both qualitative (e.g., participation in webinars) and quantitative (completion of assignments) data. Final Grades will be posted as follows:

Grading Scale – Pass/Fail

Incomplete Grades

Incomplete is defined as students who have completed substantial work on all assignments and require additional edits or time in the course. If a student requires additional time beyond the term of enrollment to complete assigned deliverables, an Incomplete “I” grade may be requested.

This grade indicates that the student has entered into a written agreement, using the Incomplete Grade Request Form, with the faculty member for up to the six-week extension of the remaining deliverables, and that the student is currently making progress towards those deliverables under the supervision of the faculty member. Once the coursework is approved, the faculty member will notify the Operations Department via email at registrar@cgi.edu of the grade export. The Operations Department will update and finalize the student’s grade in the Student Information System (SIS).

If the student is unable to complete the deliverables per the terms of the Incomplete Grade Request Form, the student must request an additional extension, and will be subject to a continuation fee of $400 for the additional extension. The extension is not guaranteed and is subject to faculty and Program Director approval.

DBH Culminating Project Only

An Incomplete “I” grade will result in students being unable to progress to the next course of the Culminating Project series. They are unable to move forward until the required coursework is completed and approved by the faculty. Once the coursework is approved, the faculty member will notify the Operations Department via email at registrar@cgi.edu of the grade export. The Operations Department will update and finalize the student’s grade in the Student Information System (SIS). Following the grade being finalized, the Operations Department will enroll them into the next course of the Culminating Project series. Culminating Project students are only allowed a one-time six (6) weeks Incomplete Grade extension to complete the work. If the student is unable to complete the deliverables within the six (6) weeks, the student will automatically be subject to a Culminating Project Continuation Fee of $400 for the additional extension. The student will be charged $400 every six (6) weeks until the course is finalized or the student runs out of timer per the Maximum Timeframe policy.

Graduate Level Course Grade Requirement

CGI considers a grade of B- to be the minimum passing grade for courses in the degree and non degree programs. Students earning a grade below the minimum must retake the course. When retaking the course, the higher of the two grades is recorded on the transcript. The student must pay tuition to retake the class the second time. If the student receives a second non-passing grade in the retake course, they will be subject to academic dismissal from the institution. Students are required to have a minimum of a 3.0 Cumulative Grade Point Average and a passing grade in all courses to graduate.

DBH Culminating Project Only

Any student who earns a C+ or below for any Culminating Project courses will be dismissed from the program immediately.

Grade Reporting

Grades for all assignments in all courses in the degree programs and non-degree certificate programs are based on the Grading Scales above. Rubrics are used for assignments to help students understand how their assignments will be graded before they submit the assignment to help the student meet expectations and be successful. Faculty members are expected to post grades for assignments within seven (7) calendar days of the due date. Students are expected to stay informed of their course grades by checking the online gradebook frequently and communicating directly with the faculty with any questions about assignment grades. Once the term closes, students can expect to see their finalized grade in their student account after ten (10) calendar days.

Appealing a Final Grade

CGI encourages students to have an open and professional communication channel with their faculty to resolve any issues or concerns regarding their assignments grades or final course grades. The course faculty member upon receipt of notification from the student will review the appeal and provide written comments via email to the student within seven (7) calendar days. Faculty members must also copy the Program Director on the appeal email response to the student.

If the student is unable to come to an agreement regarding grades in their course with the faculty member, they can submit a Grade Appeal Form to the Operations Department.
A student may only appeal a grade if it conflicts with:

1. Grading rubrics published for the assignment/course.
2. Communication (emails, announcements, etc.) from the faculty.
3. A calculation error results in a change to the final grade.

Final grade appeals must be submitted via the Grade Appeal Form within thirty (30) calendar days of the end of the term. All grade appeals are reviewed by the Operations Department and Program Director. The appeal decision made under the authority of the Program Director is final.

If the student is dissatisfied with the outcome of a grade appeal, the student has the right to file a grievance using the Complaint/Grievance Procedure.

Administrative Course Codes

The Student Billing Office manages degree seeking and non-degree student financial account records, billing, payments, and refunds. The Student Billing Office can help students with the following tasks:

• Processing tuition payment
• Set up a payment plan
• Process scholarships and private loans
• Process third-party payments
• Access tuition payment records
• Process refunds

The Student Billing Office provides a wide range of services for academic departments and faculty as well. The Student Billing Office can be contacted at finance@cgi.edu or 480-285-1761.

Many students enrolled in our courses are required to take one or more online tests with remote proctoring, where students’ picture IDs are checked. Individual faculty members may decide whether to require proctored examinations for students.

CGI uses a secure, online proctoring service called RP Now, provided by Software Secure, for proctored exam management. Remotely proctored exams are seamlessly integrated into the learning management system.

Students participate in a recorded interview prior to taking the test, where they must present a photo ID that is captured via webcam in the RP Now application. Student exam records are then reviewed by two RP Now certified proctors to authenticate the student ID.

CGI is committed to providing opportunities for networking and collaboration, real-world learning opportunities, national and global field experiences, so that students can learn from experts in the field of integrated care, no matter where they are located. Program administration alerts degree seeking students, non-degree students, and faculty members to upcoming conferences, webinars, events from partner organizations, and national/international conferences, as well as grant opportunities in integrated care. Program administrators and faculty members identify and host webinars that can be offered by CGI’s subject matter experts at no cost to enrolled students, alumni, and faculty members.

The Registrar role is managed by the Operations Department. The Operations Department manages student academic records and course enrollments on behalf of CGI. The Operations Department can help degree seeking and non-degree students to do the following:

• Order and view transcripts
• Run a degree audit (degree completion worksheet report)
• Apply for graduation
• Apply for readmission to CGI
• And more!

The Operations Department provides a wide range of services for academic departments and faculty as well. The Operations Department can be contacted at registrar@cgi.edu.

Student forms are available on a self-serve basis, here.

To access a form once on the Student Forms page, click on the form name, complete the fields as instructed, and select the finish button to submit your form for processing.

If in need of a form not available on the Student Forms page or you experience difficulty accessing or submitting a form, please contact registrar@cgi.edu for assistance.

Official Transcripts

CGI provides official transcripts to current students or alumni in good standing by request. Students must request additional official transcript copies from the Operations Department by completing the Transcript Request Form, available on the Student Forms page.

Students are assessed the published CGI charge of $20 for each official transcript requested. If a student needs the official transcript printed and rushed, the fee increases to $50.

If the student makes a mistake on the Transcript Request Form, please contact the Operations Department at registrar@cgi.edu. If the Operations Department has already sent out the transcript and is required to send out a new one due to the requestor’s error, the requester will be charged an additional transcript fee to fix the error.

Official transcripts are printed on blue security paper and contain CGI’s name, address, and telephone contact information, the school logo, and are signed by an Institute Official Designee.

Unofficial Transcripts

CGI provides unofficial transcripts at no charge to students or alumni. The unofficial transcript is a downloadable document. The unofficial transcript contains CGI’s name, address, and telephone contact information, and is unsigned and marked as an unofficial transcript issued to the student. All information fields are password-protected and non-changeable. CGI takes all necessary security measures to protect and secure the address, transcript status, course grades, and legend information. Paper copies of unofficial transcripts are not available or provided to students by CGI, but students are able to download the unofficial transcripts and print it at their own convenience.